FAQs

Delivery

How much does delivery cost?

Our Royal Mail Tracked 48 Hour UK delivery option is FREE, and our Royal Mail Tracked 24 Hour delivery option is £3.95. Please note that at the moment we can only deliver to the UK. You can find full details about delivery and dispatch, including estimated shipping times here.

We offer free delivery on all orders.

How long will my delivery take?

Please check our Delivery page here for estimated delivery times.

Where is my order?

If it’s been more than 7 working days since you’ve received an email confirming that your order has been shipped, please contact our Customer Service team who will look into it for you and either replace your order or refund you in full.

How can I track my order?

We will email you a tracking number when your order is despatched.

Do you ship internationally?

Sadly, at the moment, that isn’t possible. Our service is only available in the UK (including the Channel Islands). We hope to go international soon!

Returns and Refunds

Can I change or cancel my order?

If you would like to cancel your order or make a change to your delivery address, please let us know as quickly as possible and we’ll do our best to help.

Unfortunately, we’re unable to make changes to specific items in your order.

It may not be possible to amend or cancel the current order if the parcel has been despatched, but don’t worry. Simply return any unwanted items to us by following the instructions on our Returns and Refunds page. You can place a new order for the correct items whenever you want.

How can I return an item?

For full details and instructions about returns and refunds please check our Returns & Refunds page by clicking here.

What if my item is faulty or not suitable?

You can find full details and instructions about returns and refunds on our Returns & Refunds page by clicking here.

Can I exchange items?

Unfortunately, we are not able to exchange items here at TORE. For full details and instructions please check our Returns & Refunds page by clicking here.

Payment

What payment methods do you accept?

We accept payment by credit or debit card (VISA, Mastercard, Maestro, American Express, Shop Pay, Diners Club & Discover).

You can also pay via Apple Pay and Google Pay (depending on the device used).

My Account

I forgot my TORE account password. How can I recover it?

Simply go to the sign in page at the top of the site and click on "Forgot your password?", enter your email address and click the "Submit" button. An email will then be sent to you. Please follow the instructions on the email to reset your password. Make sure you check your spam folder for the email.

Can I change my account email address?

To change your account email address please send us an email to hello@wearetore.com with your request and we’ll be able to change it for you. Unfortunately, it’s not currently possible for customers to change it themselves.

Website

Where can I find the size chart?

Every product has a size guide available on the product page where you will be able to check which size is right for you. Simply click on “Size guide” near the Size option and a small pop-up window will open.

How do I sign up to the newsletter?

To sign up for updates and promotions from TORE, scroll to the bottom of the site and enter your email into the "Email address" box and click “Sign up”.

You can unsubscribe at any time using the unsubscribe link in the footer of our newsletters.

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